Registration FAQ

For assistance, contact our Supplier Directory Helpline at 1-800-233-1121, Option 3
or send an e-mail to technicalsupport@sciquest.com.

Question

Answer

I only have a Tax ID or Social Security Number, but not the other one. Do I need to provide both numbers?

Only one of these fields is required. You can enter either a Tax ID or a Social Security Number, but you don't have to enter both.

What is an NAICS Code?

The North American Industry Classification System (NAICS) is used to categorize what type of service/product a vendor provides.

None of these NAICS codes or Core Competencies apply to my company. Which one am I supposed to pick?

Pick a best match for NAICS & Core Competency. There will be an opportunity in the registration form to further define the service/product your company can provide to Novartis Pharmaceuticals Corporation and Novartis.

I can add a core compentency but I cannot remove it. How do I remove it?

This is a known bug. Finish the registration process and call tech. support at 1-800-233-1121, Option 3 to remove the undesired items from the list.

I have more than one primary NAICS code. How do I pick more than one?

Unfortunately, Novartis only allows one primary NAICS code. Please select the one that best represents your company, or that is most suited to the pharmaceutical company.

If your company has several primary core competencies which cannot be covered by a single NAICS code, pick the code that is best suited to Novartis' needs.

There will be an opportunity in the registration form to further define the service/product your company can provide to Novartis.

I clicked the number (NAICS Code), and nothing happened. What's wrong?

If you didn't click on a 6-digit code, you might have just expanded the list for what you did click. If you scroll down, you should see this list.

If you did click a 6-digit code, it should have been entered into the box on the main form.

Why can't I type in the box (NAICS Code or Core Competency/Business Specialty)?

Click the "NAICS Code" or "Core Competency/Business Specialty" link to get a pop-up window. You can click on the links to branch down to the 6-digit number (NAICS Code) or the red wording (Core Competency).

You didn't tell me where to fax this classification form. What's the fax number?

The fax number listed in step 3 of the directions on the final page is 866.835.0254.

I can't download the classification form.

This is a common problem for many individuals.

Many of these errors can be resolved by downloading the latest build of Adobe Reader.

Download/Update Adobe Reader...

If you use an Apple workstation, you must download a plug-in to view the PDF in Safari (not compatible with Internet Explorer for Mac). Follow the link below to download and install the plug-in. This is not for PC users (Dell, Compaq, Gateway, etc.)

http://www.schubert-it.com/pluginpdf

If you still have problems, please contact tech. support at 1-800-233-1121, Option 3.

The classification form downloads but is blank.

This occurs when the settings for your Adobe Reader are not correct to download this version of PDF file.

It is simple to correct. Open the Adobe Reader program and select the 'Edit' tab on the main navigation. Then, select the 'Preferences' option. In the preferences window drill down to the 'internet' tab. Within the internet tab check that each of options under 'Web Browser Options' is enabled.

If your internet options are configured correctly, but you are still unable to open the classification form, please contact technical support at 1-800-233-1121, Option 3.

I can't get through on the fax number. What should I do now?

The receiving fax can handle multiple connections, but it sometimes gets full. Please try again in a few minutes.

My company is privately-owned, and we don't give out our annual sales. Why does Novartis require this?

This number is used to determine whether you are qualified as a small or large business. If you prefer not to disclose this information:

  1. Visit http://www.sba.gov/size/sizetable2002.html.
  2. Use the table provided to determine your qualification.
  3. Based on your status, input "1" for a small business or "9000000000" for a large business into the Annual Sales Field.

I'm filling out this registration form, and it's telling me my email address or tax ID is already in use.

There are two possibilities.

The first is that someone at your company has already registered with Novartis, or that your company is already in Novartis' database. In this case, go to the Supplier Login page and click the "Forgotten Your Password?" link. Enter the email address in the box in the pop-up window and click submit. The password will be sent to the email address.

The other possibility is that you have just registered, and you're trying to submit the registration form again. Please go to the supplier login page and click the "Forgotten Your Password?" link. Enter the email address in the box in the pop-up window and click submit. The password will be sent to the email address.

If you still have problems, please contact tech. support at 1-800-233-1121, Option 3.